We want you to love your purchase. If for any reason you're not completely satisfied, we offer a hassle-free return and refund policy.
14 Days Return Policy
You may return most items within 14 days of receiving your order, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition you received it.
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It must be in the original packaging, with all tags, labels, and accessories included.
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A proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
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Personal care and hygiene products (e.g., skincare, makeup, razors)
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Items marked as final sale
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Products that have been damaged due to misuse or improper handling
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Customized or personalized items
How to Return
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Contact our customer support team at info@mablys.com within 14 days of delivery.
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Provide your order number and reason for the return.
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Our team will guide you through the return process, including return shipping instructions.
Refund Process
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable, unless the return is due to a fault on our part (e.g., wrong or damaged item sent).
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
If you have any questions about returns or refunds, feel free to contact us at info@mablys.com or via our customer support chat.